My daughter is 12 years old and not completely comfortable with people digging around in her mouth but everyone is so nice and helpful. When you walk in, it smells wonderful..the decor is beautiful and always dressed in whatever holiday it is. It feels like a very nice house with friendly people to help you along the way. My younger daughter enjoys watching the movie in the front and using the iPads. I like that I can sit with her as she goes thru the brace stages and everything is well explained. I get welcome reminders for appointments and Dr. Summer is knowledgeable and looks like a model!. She just got her braces off after a year and a half...her teeth look great!..I look forward to coming with my younger daughter when she needs her braces!